FAQ

Questions? We’ve got answers.

Everything you need to know before you order.

What is an NFC card?

It’s a card with a tiny chip inside. When a customer holds their phone near it, the phone opens your link, like your Facebook page, Google review page or menu. No app needed.

Does it work on every phone?

Most newer iPhones and Android phones can read NFC. On some Android phones NFC has to be turned on in settings. For any phone that can’t tap, every product also has a QR code they can scan with the camera.

Do I need my own logo?

No. You can pick a ready-made Facebook, Instagram or Google review design. If you want your own logo and colors, choose Custom: upload your logo in the cart and see your design live. A one-time design fee applies for custom designs.

What can the card open?

Any link: your social media page, Google review page, digital menu, booking form or promo page. We can also make you a Wi-Fi page: customers tap to see your Wi-Fi name and password. No website for your menu? Send us photos and we’ll host them on a clean menu page.

Can I change the link later?

Yes. Change it yourself on My card with your owner PIN, or message us and we’ll do it. The same card keeps working, so there’s nothing to reprint.

How do I pay?

Right after you order, tap GCash, Maya, MariBank or BPI: we copy our number and open the app for you. Pay the exact total, come back and tap I’ve paid. We confirm your payment and email you. You can also pay later from Track order.

Will I get a receipt?

Yes. Right after you order, we email a receipt with your order number to the email address you entered. Check your spam folder if you don’t see it.

How do I track my order?

Go to Track order and enter your order number (like T2G-1001) and the email you used. You’ll see the latest status.

How does delivery work?

We deliver to the address you enter at checkout. The delivery fee depends on your area and shows in your cart before you order. We ship with J&T or LBC.

How do I know it’s working?

Open My card and enter your card code and owner PIN (it’s on the slip that comes with your order). You’ll see your taps and QR scans for this month, and you can update your menu, Wi-Fi password or link yourself.

Is my information safe?

We only use your details to process and deliver your order, in line with the Data Privacy Act of 2012. Read our Privacy Policy.

How long does it take?

Ready-made designs take 1–2 days to make. Custom designs take 2–3 days after you approve the proof we send you. Delivery: Toledo City about 1 day, Cebu 1–3 days, the rest of the Philippines 3–7 days.

What if my card stops working?

Message us and we’ll test it. If the chip is faulty, we replace it for free within 6 months. The QR code always works as a backup.

Can I get a refund or a reprint?

If we made a mistake in your design, we reprint it for free. Custom designs can’t be refunded once printed, so please check the proof carefully. See our Terms.

Which phones can tap?

iPhone XS and newer, and most Android phones with NFC turned on. Every other phone can scan the QR code.

Still have a question?

Message us anytime. We’re happy to help.

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